²ÊÉñVl

PEARSON VUE CUSTOMER SERVICES

Call Pearson VUE Customer Services for assistance with the following:

• Pearson VUE Account

• Booking issues

• Rebooking a test

Rescheduling and CancellingÌýcanÌýbe managed in your Pearson VUE account.

In Australia phone:Ìý1800 512 320
In New Zealand phone:Ìý0800 451 260

AvailableÌýMonday to Friday,Ìý8am - 5pm local time.

EMAILÌýPEARSON VUE CUSTOMER SERVICES

Email Pearson VUE, for the following:

• Edit nameÌýon account (upload ID/ change of name certificate)

• Concession Voucher refunds

• Payment queries

PEARSON VUE CUSTOMER SERVICES EMAIL FORM

Please allow up to 5 business days to receive a response for edits to names and other requests. You CANNOTÌýbook, reschedule or cancel a test by email.

TEST INCIDENT INVESTIGATION REQUESTS (DURING TESTING PERIOD)

Request an investigation into an incidentÌýwithin 1 day of your test. Read the information on the Test Incident page and submit the request using the Incident Investigation Request email form.Ìý

Incidents take approximatelyÌý7 business days to be investigated.

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²ÊÉñVl OFFICE

Email the ²ÊÉñVl Office for advice about the following:

• Eligibility

• Concession Scheme applications

• Access Arrangements applications

• Overseas test centre requests

• Results queries

• General queries and advice

Email:
anz-enquiries@ucat.edu.au

All communications with the ²ÊÉñVl Office are by email.
Responses are provided Monday to Friday during AEST business hours.

Please provide your full name and ²ÊÉñVl ID number, where applicable. There may be a delay answering your query if you do not include these details.

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Due to the high volume of emails received around key deadlines and during the test window, it is advisable to read the website and FAQs for the answer to your question, particularly if it is urgent.

We must have the candidate's express written consent for a third party (such as a parent, guardian or teacher) acting on their behalf. It is preferable for the candidate to email our office directly.

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