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²ÊÉñVl Rescheduling and Cancelling

²ÊÉñVl 2025

Cancelling a Test for a Refund

Tests can beÌýcancelledÌýfor a refundÌýby the cancellation deadline ofÌýWednesday 11 June 2025 at 11:59pm AEST.Ìý
A refund fee ofÌý$50 will be deducted. The late fee and final late fee is non-refundable.Ìý

To cancel the test, log in to yourÌý.

You cannot cancel a test by email.

If you miss the cancellation deadline of 11ÌýJune (11:59pm AEST), your test fee will not be refunded. However, you can still cancel the test after this date if you will not be attending.


Rescheduling a Test

BEFOREÌý29 June (11:59pm AEST) you can reschedule your test at no cost.

To reschedule, log in to yourÌý.

Rescheduling is subject to the availability of appointments.

During the reschedule process, once you have selected a newÌýappointment there are several more steps to complete before the reschedule is confirmed. You will receive a confirmation email when the test has been successfully rescheduled. If you do not receive the confirmation email then you have notÌýcompleted the necessary steps.Ìý

AFTERÌý29 June (11:59pm AEST) a rescheduling fee of $25 AUD will be charged to reschedule your test.

You canÌýreschedule up to 24 hours before your test appointment time.

To reschedule, log in to yourÌý.

Rescheduling is subject to the availability of appointments. In some circumstances you may need to travel to another location if there are no available appointments at your preferred test location.ÌýIf you booked a test in the final weeks of testing, you mayÌýhave difficulties rescheduling due to no further appointments being available.Ìý

During the reschedule process, once you have selected a newÌýappointment there are several more steps to complete before the reschedule is confirmed. You will receive a confirmation email when the test has been successfully rescheduled. If you do not receive the confirmation email then you have notÌýcompleted the necessary steps.Ìý

You cannot reschedule a test by email.

The rescheduling deadline and fee applies to rescheduling your test for any reason, including illness.ÌýIf you miss the deadline for rescheduling and cannot attend your test, you will not be eligible for a refund and will have to pay to rebook (see Missed test appointment below).


Missed test appointment - Rebook a test

If you miss your test for any reason you can rebook another appointment at your own cost by callingÌýPearson VUE Customer Services.

This applies in cases of:

  • Illness or personal circumstances
  • Family emergency, accident, transport problems and security alert as well as forgetfulness and lateness.
  • Presenting inadequate or invalid identification, or other issues with your identification.
  • Missing the rescheduling deadline.Ìý
  • Failure to follow the correct steps to reschedule your test.

You must wait until your appointment status changes to a 'no show' before calling Pearson VUE Customer Services to rebookÌý(usually 24 hours).

The standard test fee is charged to book a new appointment.

Rebooking is subject to the availability of appointments. If you book a test in the final weeks of testing and miss your test, you mayÌýhave difficulties rebooking.

NOTE: If you have issues when calling Pearson VUE Customer Services to rebook your test, please email the ²ÊÉñVl Office promptly for assistance.